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FAQs

Does Timeless Luxuries guarantee authenticity?

Yes, absolutely!  We guarantee every item on our site to be 100% authentic or your money back in full.

Here at Timeless Luxuries, we value your trust and are proud to sell only authentic merchandise.  Every item goes through careful inspection and authenticity verification process by expert authenticators.  All aspects including overall workmanship, authenticity markings, stamping, quality of material, stitching, hardware, logo, serial number/ date code where applicable are inspected to ensure consistency with the particular designer's standards of quality and in accordance with year of production.  We will never offer an item for sale if there was even the slightest doubt in regards to its legitimacy.

Are the photos of actual item for sale?

Yes, always.  We take detailed photos of every item individually and never recycle photos.  You can be rest assured that every photo in a listing belongs to the actual item (except for celebrity modeling photos that are sometimes included for visual aids purpose) and shows the item's true condition.

What payment methods do you take?

We accept PayPal, bank wire transfer or direct deposit.  Please click here for more info on payment methods.

Where do you ship from and via what method?

We ship from our location in Melbourne, Australia.  All items listed are physically in stock here with us.

Orders within Australia ships via AusPost Express.  International orders ship via AusPost Express Courier International (EMS).  Please visit this page to learn more about shipping.

Do you offer layby/ layaway?

We currently do not offer layaways, however we accept major credit cards through PayPal.

Why the price difference between your eBay store and your website, for the exact same item?

The price difference between our eBay store and our website is due to eBay fees.  When our item sells on eBay, we have to account for additional eBay fees that are incurred against the item. 

We value your business and provide the exact same service regardless of your method of purchase, and you may choose whichever method suits best.

I purchased your item through eBay and then realized that the price is lower through your website.  Could I cancel the eBay transaction and repurchase through your website?

We apologize that once you completed checkout via eBay, we will not be able to cancel the eBay transaction for the purpose of avoiding fees.

 

 

 

 


 

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